Where we deliver
Available destinations and delivery services are shown when you enter your address at checkout. If your destination is not available, contact the N.N.Y Care Desk before placing an order. Availability can differ by product and destination.
Rates and delivery estimates
Your shipping charge and any available delivery estimate are presented before payment. Free-shipping offers apply only to the destinations, order values and services stated in the offer. The shipping option confirmed with your order is the one that applies to that purchase.
Order processing and carrier transit are separate stages. A delivery estimate is not a guaranteed arrival date unless the service is explicitly sold as guaranteed. Weekends, public holidays, address checks and customs clearance can affect timing. We remain responsible for any shipping promise made when you ordered.
Dispatch and tracking
When your order ships, we will send the available shipping confirmation and tracking details to the email used at checkout. A tracking link may take time to show its first carrier scan. Products may be dispatched from different fulfillment locations, and one order may arrive in separate parcels. We will not add an undisclosed shipping charge after checkout for a split shipment.
If a shipment is delayed
If we cannot ship within the time promised, we will notify you, explain the revised timing and give you the option to agree to the delay or cancel the unshipped items for a prompt refund. When consent is required and is not provided, we will cancel and refund the affected unshipped items as required by law. For U.S. orders with no stated shipment timeframe, the applicable default shipment period is 30 days after a properly completed order.
Check your address
Please include your full address, apartment or suite number and accurate contact details. Contact us immediately if something needs correcting. We cannot guarantee a change after processing begins. If a parcel is returned because of an incorrect address or a refused delivery, we will discuss the next step and any lawful, disclosed reshipping cost with you before sending it again.
International duties and taxes
Where international shipping is offered, checkout indicates any duties or import taxes collected by us. Charges not collected at checkout may be payable to the carrier or local authority on arrival, as disclosed for your destination. Customs procedures can affect delivery timing.
A delivery needs attention?
For a damaged parcel, missing items or a package marked delivered that you cannot locate, contact us with your order number and tracking information. Check any secure delivery area and with other members of your household. We will work with you and the carrier to investigate and arrange the remedy appropriate to the circumstances and your legal rights. A delivered scan does not, by itself, close the conversation.
For returns after delivery, see our Return and refund policy.